FAQ
Questions, answered.
Something else on your mind? Email me and you’ll get a personal answer, or book a free intro call.
Getting started
Who is Forge Fitness for?
Adults who want to get leaner, stronger and more consistent, and who want a coach to take the guesswork out of training. It’s built for busy professionals and international residents in the Eindhoven region, and online coaching works wherever you live.
Do I need previous gym experience?
No. Your programme starts where you are. If you are new to strength training, we build technique and confidence first and progress from there.
What is the difference between Online, Hybrid and Personal Training?
Online Coaching means you train on your own with a personal programme, weekly check-ins and coach support in the app. Hybrid Coaching adds one in-person session each month for technique and progress reviews. Personal Training gives you four 1-to-1 sessions each month, plus a programme for the days you train alone.
What happens in the free intro call?
A 20-minute video call about your goals, your experience and your schedule. You can ask anything and find out which plan fits you. It’s free and there’s no obligation. Book a time.
Is there a minimum age?
Yes. You must be 18 or older to sign up.
Plans and sessions
Where does in-person coaching take place?
At a professional training facility in Eindhoven. The exact location and how access works are confirmed after you sign up, before your first session.
Do I need a gym membership for online coaching?
Not necessarily. Your programme is built around where you train and the equipment you have, whether that is a gym, a home setup or a mix of both.
What if I need to cancel an in-person session?
Cancel or reschedule at least 24 hours before and it is free. Sessions cancelled later, or missed, count as used.
What happens to in-person sessions I don’t use?
Sessions are meant to be used in the month they belong to. A session you rescheduled with enough notice can be moved to the following month. Sessions that are not used by then expire and have no cash value.
Payment and cancelling
How do I pay?
You pay monthly in advance through Stripe, our payment provider, by iDEAL, SEPA Direct Debit or card. Your plan renews automatically each month until you cancel.
Is there a minimum contract?
No. Plans are paid monthly and you can cancel at any time in the app. Your plan then runs until the end of the month you have paid for. See the terms and conditions for details.
Can I change my mind after signing up?
Yes. Because you sign up online, you have the right to withdraw within 14 days of signing up, without giving a reason. If your coaching has already started, you pay only for the part you have received and the rest is refunded within 14 days.
Will the founding price change?
Founding client prices are introductory prices. Prices may change, but you will always hear about it at least 30 days before a change affects you, and you can cancel before the new price applies.
The app and your data
How does the Forge app work?
After signing up you get an email to set your password, then the app guides you through a short questionnaire. You follow your programme, log your sets, track food and habits, send weekly check-ins and message your coach, all in one place. It runs in your browser and can be added to your phone’s home screen like any other app.
What happens to my data?
Your training and health information is stored on servers in the EU and only you and your coach can see it. You can ask for your account and all your data to be deleted at any time. The privacy policy explains everything.
Make consistency your next step.
Forge is taking on a limited number of founding clients while the coaching service launches.